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  • I am forever a buyer from this company. Prompt service and nice packaging! Very professional. I love Jessicurl Confident Coils Styling Solution for my hair. The consistency is not too thick, no awful smell, and my tight 3c/4a curls are elongated, soft and moisturized. Just be mindful of the amount you use. A little goes a long way!!

    Tanyelle Johnson, NJ
  • Great Service & Team. Despite Hurricane Sandy I got my package just a couple of days later than the initial estimate, and with an apology letter that I thought was so thoughtful.

    Omolorade Meseko, CA
  • I've never heard of AVEYOU beauty before so I was a little wary of ordering from them, but they are definitely legit! Everything arrived in a printed bubble mailer, complete with a very cute printed card and a tote bag. My product was just as though I'd bought it from any other high-end beauty retailer. I'm excited to see results. My package even got here early. Great retailer!

    Katherine Warchol, OH
  • This was a great purchase and the seller got it too me sooner than I expected, enclosing a few "freebies", which was a great touch.

    Pamela Codd, IA
  • Excellent service - when i contacted them with a question about my order, they were very fast to respond

    Laura Ingram, AZ
  • Oh my goodness! I don't think I've ever been so impressed by packaging! My item came in a cute-printed bubble envelope with a custom reusable bag inside which was wrapped around the box with my shoes. And there were beauty product samples in there too! Fantastic!

    Danielle Ransom, TX
  • This is really, one of the best sellers.. The customer Service is simply "THE BEST!!!" I will continue to purchase from this Seller for as long as they remain in business..Thank God for companies like you!!!

    Sheryl K. Kindle, IL
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 Below Are Some Great Emails and Telephone Calls We Received. 
Thank you for taking the time out of your busy schedules to let
us know how you feel about Avenue You Beauty Store, where it is
always all about you!

Just a quick note to let you know that I received my order today (order # 1290) and I am delighted with your great service and prices. Thank you for the quick delivery and the free gift and product samples and brochures. I will check your website often for new products (how about adding Pureology hair care..:-)) and I will also let my friends know about your online store.

Thanks again and keep up the good work!

Regards,
Nancy P.

Hi!
My name is Emily and I just recieved my order from you.  It was my first time ordering from you and I have to tell you I am truly impressed!  Not only did my order arrive quickly and unbroken (it was OPI nail polish), you included free gifts!  What an unexpected and wonderful surprise!  Thank you so much for your incredible serice and I know I'll be back!  I just wanted to let you know that I appreciate everything!  I hope everyone has a great weekend!
 
Sincerely,
Emily S.
Dear Avenue You Beauty Store,
    Where can i start?  I placed an order with you on Wednesday, April 14, 2004, and received what I ordered on Thursday, April 15, 2004.  I have never had such a fast, efficient online experience like this one.  The best part about my order was that included was a sharp shopping bag filled with the items I ordered, color charts on the polishes lines you carry, brocheurs on your exclusive hair and make up lines and the best part of all was a wonderful free gift that lit my 10 year old daughters face.  Thank you Avenue You, You have a customer for life and please never change from your wonderful customer service.

sincerely,
Deborah C.
I just wanted to take a moment to make a few comments.  Your delivery time is great! I placed an order on March 9th, it was shipped out the same day and I received my items the next.  I was delightfully surprised to find a free gift and many samples with my purchase.  The Essie color chart was also a great find as now I can get a better idea of what the colors really look like.  And best of all was the free shipping!
 
Thanks.
Michele B.
The Good News - I placed an order (#1140) to be shipped to Loretta Wardlaw in Roosevelt, NY (see shipping address on order form). Your company had exactly what I needed to order and the prices were great.
The order was placed and shipped very promptly. You even included a free gift - nice touch and thank you very much.

Thank you,
Aundra S.

Hello,
I recently placed an order with you and wanted to let you know that I received it yesterday and was so surprised to see how well it was packaged and had all the extra gifts included.  I wanted to let you know that your customer service is wonderful and I will definitely be ordering from you again in the future.
 
Again, thanks so much,
Arlene P.
Dear Avenue You Beauty Store,
My nail polish and goodie bag came yesterday.  Thanks for everything.  Hope to do business with you in the future.
Thanks Again.
Judy
Hello,
I would like to add items to order #1365.  Also, I need the items by Friday if possible.  Your website does not indicate how long processsing takes.  Could you give me that information.  If I cannot receive them by Friday, I will have to cancel the order at this time and reorder later.  Thank you for your help!

......telephone conversation with one of our beauty consultants led to the following return email

Dear Avenue You,
I was able to get in touch with Lisa, she was most helpful.  Thank you for your great customer service.  FYI, I had placed the same order with Beauty Source .com, but had to cancel the order with them because they are not reachable by their 1-800 number and failed to respond to several emails. 
 
Keep up the great customer service.  It goes along way!!
Raphaela
Dear Avenue You,
Now that's what I call customer service!!!  Thank you for such a quick and friendly response!  I wish more companies were like yours!
I have just done some research on your website to see if I could have possibly made a mistake in ordering, and I discovered that it, in fact was my mistake.  I was not paying close enough attention when I chose the product.  So, it was completely my fault.  I will just keep what you sent and order a bottle of the lotion separately.  Do not send out until I order and pay as it was completely my fault!  Thank you anyway for being willing to eat the cost of a customer's mistake.  Our company could learn a lot from you.
 
By the way, I did like the samples, but didn't think I should keep them.  I thought they were all a part of the order.  Even though I don't need some of it, I'm sure I could use.
 
Thank you again for your prompt and most courteous service and response.  I will MOST DEFINITELY shop with you again!
 
Best Regards,
Tracy K.
Wow ~ talk about lightning-fast delivery!
Thanks for such a top-notch transaction!

Carolyn B.
Hi. I wanted to thank you for my order that I recently made. I received it today, correct & with a free gift.  I do a lot of online shopping and your company beats EVERY other online store by 100% in every aspect of online shopping.  I will DEFINITELY do business with you again, and will pass your name along ... guaranteed!!   
 
Thank you so much!! 
Alison B.
This is just to thank you for my recent order.
Your shipping was timely and arrived right on time and the free gift is much appreciated!
I look forward to ordering from you again.
Carrie C.

Hello
I just wanted to say how pleased I am with the service I received on an order placed yesterday. Your site was a pleasure to use, I found exactly what I was looking for and at a slightly cheaper price.

The most impressive thing is the turn-around-time, I have my order 24 hours later. Thanks again. I will continue to shop here and will refer your site to all I know. Thanks for the free gift

Cathy B.

I am so impressed with your quick order processing! I got my products within 48 hours of ordering! I could not believe it! 
I had a GREAT experience with you. AND, thanks for the little gifts and upgrades. I will definitely let all my friends know about you!
 
Cheryl
Mitchellville, Maryland

Dear Brian,

Thank you so much for helping to resolve the issue that I had with the first FHI flat iron that I ordered. I did receive the replacement and your very considerate, mollifying note. I also appreciate the Paul Brown hair care products you included as a gift. The second one does work very well!

Initially I had located the FHI iron a few websites. Talking to your gracious and knowledgeable customer service rep convinced me to place my order with Avenue You. Your intervention exemplifies the finest customer service and will stand out in my own personal annals of customer service or lack thereof. When the occasions arise, I will continue to be a customer.

Best regards,

Maeve R. Order Number 1808

Dear Brian,

   I have to say your company has exceeded my expectations like you would not believe.  You have responded to my email in a very timely manner and when I called today, I got Andrea.  I don't know if your company rewards awesome employees, if so, give her a big fat kudos from Me.  She was so pleasant on the phone and kept reassuring me that the FHI is good if not

better then the Paul Brown. I have been raving about your customer service skills and your selection, I may have another iron sold to my cousin :)

  
Thank you Brian for everything and thank Andrea for me as well.

 

Angela B.

Dear Brian,

Thank you very much for locating the two shades of lipstick for me. I went ahead and ordered one of each. This is customer service at its best!!!!

Sincerely,
Stacee

Dear Brian,

I cannot thank you enough for all of the special touches that your staff added to my daughter's gift (she is a 19 year old sophomore at Penn State).  It went above and beyond the call of duty.

 

I commend you on the top notch customer service that your company provides (it seems to be a rareity these days) and the navigational ease of  your website.

 

Regards,

Anna T.

I just received my order today and am more than pleased!  I am telling all my friends to order the OPI foot file and to get it from you--I loved the free gift that I wasn't expecting and the free shipping!  You are great!

 

Debbie K.

Hi.  I received my package today and I am very pleased.  I want to thank you for the super fast shipping and the free gifts. I look forward to shopping at Avenue You again.
 
Thanks again,
Genevieve C.
Order #2744
Mr. Esposito,
Thank you very much for this information and I will be back for other product you offer. I have purchased from your company before and I am very pleased with your customer service. This information says that you care about your customers!
Patricia B.
Thanks for the VERY quick response to my question.  I normally print all my on-line confirmations, but my printer has been acting up so I did not, and therefore can't confirm my order number or supplier.  I may have purchased from another on-line firm since I remember searching a few sites before I placed my order, but it was your site I was most impressed with.  I am going to go on your site now and place an order for the items I need.  Your prompt and thorough response just won me over as a customer!  Thank you!

Darlene T.
Thank you for yoru help.  You definitely provided me with exceptional service way beyond your duties.  Thank you very much; I truly appreciate your help.  It's too bad they discontinued this lipstick as i absolutely love it.

Georgina H.

Order arrived today! In time for my friend's Birthday.  Thank you for the super fast service!  I'll be back!

 

Jennifer

Dear sir/madam,

 

Just thought I'd drop you a line to thank you for your fantastic service. I recived my parcel this morning. The free gift is great, it's a pity that British companies aren't as generous! I shall definately order from your company again.

 

Kind Regards,

 

Sarah S.

UK

I placed an order for two bushel bags of Avo Grapefruit Juicie's and I got it yesterday!  Thanks for taking such care with the packaging - and the free gift was fantastic - travel size Avo Juicies in the other fragrances! Now I can carry them with me anywhere!   Your customer service rocks!

Thanks again!

Karen

I ordered 2 bushel bags of Avojuice on Tuesday and received an e-mail telling me they were shipped the same day and I received them on Friday (with free promotional UPS ground shipping)!   I was pleasantly surprised to find a free gift (trial Avojuices) included!  Wow!  What tremendous service!  I have told and will continue to tell all my friends where to order their OPI products.  I'll definitely be ordering from you for Christmas.  Great job!

Jan B.

Iowa 

Hello, I would like to tell you I am very happy with my first order with Avenue You. Order number 3393 The shipping is super quick and your customer service is wonderful. I placed my order and then realized I forgot to order an Essie nail file the next day. I called customer service and your customer service rep, named Lisa added the file to my order witch gave me free shipping, Lisa called me back at my home to tell me my order was shipping that day. Thank you for the free gift and OPI color chart that shipped with my order it was a pleasant surprise.  I like a lot of the brands you carry. It would be nice to see you add DDF skin care products. I know I will order again from you very soon and let my friends and family members know how great avenue you is! Thanks so much!

 

Sincerely,

Kathleen 

Dear Brian Esposito, I would like to thank you for your immediate reply and your excellence customer service. You have shown me that my business is very important to your company. I am about to open a nail salon and I was shopping around for OPI nail lacquers, your web-sight was the first one that I entered. I had intended to purchase a number of them from your store but after shopping the web I was able to find them at a better price. But, I have now decided not to go for the better price but to do business with a company that appreciates my business. Once again I would like to thank you for your excellence customer service and I will continue to do business with your company.

Thank you,
Lesley R.

Hello Brian -
 
Again, thank you for your reply and good wishes from my friend.  And many thanks for the site you found who might have the OPI polish I am looking for.  That was really going "above and beyond" and I appreciate it!
 
Kindest regards-
Mandy
You will not only see me back, but all my friends too.  This kind gesture is GREATLY appreciated!  Thank you for such wonderful customer service!!!

Debbie E.
California
Order # 3680
Hi Brian,
 
Thanks for your prompt reply to my question.  It is refreshing to have that kind of customer service in this day and age.  You will be hearing from me again as I place my next order.  I liked your site very much and it was very easy to use.  Thanks again.
LuAnn T.

Love the site, products and customer service. I'll be spending more time and money there. I also loved the UPS delivery notification. Great delivery time.

 

Thanks...great buying experience.

Jan W.

Dear Brian,

Thanks ever so much! I've been looking everywhere, knowing they were discontinued but hopeing someone, some where would have at least 1 pt, most especiallly the gemstone!  So you totally came through for me.  Your efforts are most appreciated and you've gained a new customer.

Thanks again,

Tamara Q.

Avenue You Beauty Store,

Hi there, my name is Nicki just wanted to comment on what a great service you provide, unlike any other online store I have used before. I am from England and recieved my items in immaculate condition well packaged only a week after I placed my order. OPI are such a top brand and I find it hard to get hold of here. So when I stumbled across your store I was amazed. AND you have everything from OPI, which is brilliant! The site is easy to use and you have every bit of information required for your buyers. And that free gift you sent me! (opi slippers and free opi pedicure soften) wow im pleased. You have a customer for life! And ive just placed my second order with you. Again many many thanks! I will be back :)

Kind Regards

Nicki xXx

Dear Avenue You,

 

I just wanted to let you know that I placed my first order with your company on Tuesday and I received the product yesterday - and I am very pleased.

 

I make many purchases on-line and this was the easiest and most satisfying of all my experiences.

 

Thank you.

 

Marta B.

Dear Avenue You Beauty Store,

 

My complements to you on your fine web site, your wonderful telephone courtesy, and your superb packaging and delivery speed. We, here in Minnesota, are not used to such great service, especially from phone contacts. I will certainly shop with you again, and recommend to anyone.

 

Best Regards,

Marilyn R.

Hi

 

I can't rave enough about your prompt, courteous service. My requests were handled very professionally. You truly are about the customer. Thanks Brian!

 

Janet L.

Ellicott City, MD

I just received my first order from Aveyou and wanted to thank you.  I was a former Sephora shopper but always had difficulty getting the Jaqua Girls products because they were always sold out.  I went to your website and you have all of them in stock and unlike Sephora where you have to spend $75 for free shipping, here it is only $35!  I was very excited when I got a free full size grapefruit lotion with my order!  At Sephora you only get mini samples.  I did receive the chocolate body butter instead of buttercream but when I called they said to keep the chocolate as another free gift and they would mail out the buttercream one today!  As I place my second order with my coupon that I also received I am sending a gift to my friend who I hope to also turn on to Aveyou!  What a wonderful company who truly exemplifies customer service!

Dear Brian,
 
Thank you for the information. I would like for you to know, aveyou.com finest company is one of the finest I have done business with.  Your website is easily navigated, the prices of products are very competitive, shipments arrive at light speed, and your customer service is an example for all. You can depend on me coming back again and again. Have a happy and fun Thanksgiving.
 
Sincerely,
Janet M.
Hi Brian,
 
This is my second order from you and I love doing business with your company!  You are so customer friendly.  It is refreshing doing business with someone who truly cares about you.  Thanks again for your help and hope you and yours have a Happy Holiday; you have made mine much easier.  I certainly will be telling all my friends about your site!
 
 
LuAnn T.

I'd like to compliment Avenue You for providing me with a very pleasant transaction.  Website was easy to use- free shipping was nice- order arrived very quickly- loved the packaging (little bag & box the polish comes in--fun) - loved the free gift.  From start to finish--just very nicely done all around. 

I look forward to doing business with you again. 

Thank you,
Joani S.

Aylett, VA

My order was received this morning.  I am very satisfied.  Thank you for the free gift.  I am sure I will be ordering from you in the future.

 

Sincerely,

Pat M.

Hello,

 

I just received my first order today, and I wanted to send you a big thank you!

Thanks for the free shipping, the very speedy service, the great value, and the tremendous free gift!

I look forward to ordering from you in the future -- and I will definitely tell my friends how wonderful you are to deal with!

 

Sincerely,

Mary S.

Hi,
Thank you so much for the update.  Great customer service is appreciated and I'll definitely order again.  Happy New Year to you and your staff.
Sincerely,
Carolyn S.
EXCELLENT SERVICE! Prompt, a good price, an offer for free shipping - I couldn't ask for more. My hairdresser isn't carrying this product because "it's too difficult to get any more." Wonder where SHE'S shopping?
 
Thanks!
 
Sheila A.

I would just like to thank you for the wonderful service that you provided me with. I recieved my products out here in California in a timely manner.

Your company is outstanding. The gift was VERY much appreciated.

Thank you,

Vicky G.

Order number 6159

Just a note to tell you how pleased I was with my order. It was shipped quickly. I received exactly what I asked for,and I even got a free gift. I would not hesitate to do business with you again.

Thanks so much

Nancy

Hi, Thank you for your help and following through with my package delivery I appreciate that. And also the person who took my order was very helpful, patient and insightful on your products, it was an easy process and I received everything that I ordered, I will be using you again. Thanks a bunch

Regards,

Janeen P.

Janeen

Just to let you  know,  I received  my order, yesterday! Thank you so much. I tried to order it through another company, before I found you, HOWEVER, I got the the run around, AND they were really nasty. I am glad, however, cause I found you, and my order was filled FAST and shipped right out. I would do it again, when I need more. I saw this product at the business, where I get my nails done, I used it, and loved it!! I could not find it anywhere, except on the net. AGAIN, thank you!!!

 

JoAnn G.

DEAR AVENUE YOU:

 

I AM ELATED!  I JUST PLACED MY ONLINE ORDER ON JAN 25TH & IT WAS

DELIVERED TODAY JAN 27TH!  NOW THAT'S WHAT I CALL FAST SERVICE.

I ALSO WANTED TO THANK YOU FOR MY FREE GIFTS WHICH WERE UNEXPECTED BUT I CAN SURE USE.  YOU WERE ALSO KIND ENOUGH TO ENCLOSE AN OPI

BROCHURE OF ALL MY FAVORITE COLORS ALONG WITH THE NEW SPRING/SUMMER

COLLECTION 2005!

 

I CANNOT TELL YOU HOW PLEASED I AM WITH YOUR SERVICE.  I CAN'T WAIT

TO TELL MY GIRLFRIENDS!  I MOST DEFINETELY WILL ORDER FROM YOUR COMPANY IN THE NEAR FUTURE AND AGAIN AND AGAIN.  THANK YOU SO MUCH.

 

SINCERELY,

CAROL W.

Hi there, I just wanted you to know how pleased I was to receive my order

so quickly, next day!  Your products are terrific and I will continue

purchasing them either on the web or in the salon in town.

 

You have demonstrated great customer service.

 

Thank you,

Meredith

Thank You very much for your quick response.  All my girls love the Avojuice!  I look forward to continuing doing business with you in the future!
 
Thank You
v/R
Bill

I wanted to let you know that I am very impressed with how quickly my

products arrived.  I originally came to you for the selection, but your

service is just amazing!  Keep up the good work.

 

Jennifer W.

Just wanted to let you know that your website and customer service is awesome.  The Paul Brown Hawaii line is not available anywhere in Indianapolis for some reason, and I love the product, but am forced to order online when I need some.  I’ve ordered from another online company in the past, had a few problems, but you guys are the best!!!  Until next time –

 

Barbara F.

To All of the AVEYOU.COM Staff,
I recently placed my first online order through your company for OPI products.  Your company provides absolutely the fastest turnaround time for orders that I've ever experienced with ordering online. And the "free gifts" were certainly a pleasant surprise...thank you !!
Tonight, I placed my second order with you for some of your DermaE products...and I can't wait for them to arrive.
I'll certainly be using your online store for all of my health/beauty needs in the future, and will recommend your site to everyone I know who orders online beauty products.
THANKS AGAIN TO EVERYONE....
Sherry (from Georgia) 
I want to thank you for the outstanding service.  My order arrived today, just four days after I placed it.  You guys are really good!  Thanks very much.
 
Sue K.
I received the order and I LOVE it!!!  Thank you very much it has been a
great pleasure dealing with your company.
Melissa B.
Thank you for the great service!  I placed an order on Thursday morning, 3/24/05, and received the products on Friday morning!  That was very unexpected and greatly appreciated!  I also enjoyed the surprise of receiving free products with my order.  I ordered from Avenue You once before and had equally excellent service then.  I intend to continue ordering from Avenue You in the future and will recommend you to all my friends.  Thanks for everything and keep up the good work!
Stacie G.
Thank you very much. I am in the medical field, so I  always appreciate
good customer service. So I will continue to use your services when I am in
need of this product.
thank you
Diana
Wow - impressive customer service. I'll be back! And recommending you to others.
Thank you
Just writing to say how amazed I am by your speed!  I placed an order with
you on Tuesday, and it was at my door Wednesday afternoon!  I have no idea
how you did that, but thanks! I'll definitely order from you again (though
next time I'll hope to get some of the free gifts everyone else mentions--I
was sad that there weren't any in my box!)

Thanks again for your fast service!

Sincerely,
Julie B.
Hello
 
It is so true that you offer quick service.  I had ordered some relaxers lets say today and by this afternoon is was in route to be shipped.  By the following morning, it was here, New York.  ...and I finely found the product that I was looking.  Thank you so much for such great service.  The IS what make a company valuable - great delivery, good quality products and responsible.
 
Keep the good work.
Tania, New York City 2005
Hello, I just wanted to let you know how wonderfull your Company is.  I placed an order with you and in two days it was at my door.  I will be sure to let all my friends know about what a great Company it is to do business with.  I look forward to buying more product from you.

Thanks Again
Ann D.
Greetings! Just received my 3rd. order from you. I must say you have lightning fast shipping, and the best customer service around. When I first ordered from you, I screwed up my order and got polish instead of the lipstick. I emailed you and Brian sent me an email back with a gift certificate for the amount and I sent the polish back and reordered the correct lipstick. Of course today's order just made me want more. As luck would have it , I received an email from you offering 15% off today also. So, I am ordering the other items to complete my buttercream frosting set. Thank you again. I am telling all my friends! Nancy Hinckley

Hi!  Just received my FIRST order with you! GREAT products!  LOVE LOVE LOVE NYX!  GREAT shipping time!  GREAT packaging!  GREAT EVERYTHING!  And you guys and girls are AWESOME at the help desk AND customer service!!! Can't wait to order again!!!!!  Thanks also for the samples!  Love you!  Have a great weekend!

Thanks!  My order arrived today--what great service!Gloria
I hope you guys are closed for July 4th, but I have a question.  I have ordered from you and I will say, BY FAR, your site is awesome as was your delivery, shipping and ESPECIALLY your customer service.  It has just been a pleasure dealing with you.  I AM IN LOVE with the entire NYX line.  Can't find it ANYWHERE in my area.  I have just about all the trio shadows I need for now and am now about to hit the lipsticks!  I have a few and they are WONDERFUL!  I am almost 50 years old and believe me, have tried every line on the market.  THESE ARE THE BEST!  Your site says NYX is still under construction but that you carry the entire line.  There is only one color of lipstick listed.  I have gone to the NYX site but would much prefer to order from you because of your excellent service.  If I give you the lipstick colors I am wanting, do you carry them?  Would it be better if I just call the toll-free # since the colors are not listed on your site?
 
Sorry for the wordy e-mail.  I'm just ready to stock up on everything the line carries and I would love to do it with you.   Thanks and have a great weekend!  Susan
Just a GREAT BIG THANKS for the speedy service on my OPI order.  It arrived the next day.   THANKS,THANKS.  Judy C.
Just wanted to add my testimonial to the list of glowing ones already on the web site. My order for two hairbrushes arrived the very next day and I was delighted to receive the sample of cuticle remover.  Thanks so much for great customer service. Would you recommend a really good shampoo and conditioner for dry hair?  There are so many to choose from on your site of brands that are not familiar to me, so would appreciate a recommendation.
Regards,
Santina
Philadelphia, PA

Hi,

I just want to thank you for your excellent service and the free gift you sent me. You ca be sure I have your Home Page at my desktop.

I just want to tell you how great your online store is and your service!!  I have passed you guys on to all the girls in my office.
 
Cathy
Thank you so much for your excellent service.  The Marilyn Brush I ordered on the Monday the 12th arrived today!
I also appreciate the OPI color brochure that was included.
I will recommend you without hesitation to my friends and look forward to ordering from you again.
Best regards,
Maurene M.

I received my order yesterday--much quicker than I thought and the free
sample gifts were very nice.  So thank you--I'll be ordering again soon!!!

Margaret

Thanks for having such a great website. I love the products that you carry and the convenience of ordering all at one great place.  I have even had to call customer service for a question.  They were courteous and very helpful.  I really appreciate such an excellent store and am thankful I have access via Internet!

Carolyn

Thanks for the quick service, I appreciate that.
 
Ann F.
Hi Avenue You-
Received my order today - such fast shipping and I loved getting the samples!
I will definitely keep you on my list and order again!
Thanks-Ellen

Wow! That was fast...will use you in the future.

Mollie, New York

Hi

I have received the parcel. Thank you for the samples. Merry Christmas to all of You!
Next year then.

Kind regards Xuan, Finland

I honestly have to say that you have been the most customer friendly establishment I have dealt with in some time.  As a consumer today, you just begin to expect to get the runaround but you have done just the opposite.  I ordered from you once before placing this particular order, and I was very pleased with how quickly the products came.  it was easier than traveling to the salon where I usually buy my products.  Many businesses don't value their customers, but I appreciate the fact that you do.  I will not hesitate to order my next batch of hair products from you and let my family and friends know what a great place I have found for all my hair care needs.
.
Thank you sincerely for being so responsive and understanding and so customer focused and friendly.
 
Enjoy the holidays !!
 
Regards,
Valerie C.
Thank you for your PROMPT response and your unbelievably fast turnaround!  I have never had an online company ever respond so quickly or ship my items so fast.  Thank you!  I will definitely solicit your business again!
I do have a question.  I am searching for a nail product called "Nailtiques".  Not many stores/salons carry it and I am having a hard time finding it.  Your website said it wasn't available, so I am just posing the inquiry as to whether you will receive it or not.
Thanks again and I look forward to receiving my dryer.
Regards,  Nicole D.
Hi!

This is Christine Nunemaker from Pacific Grove, CA.  I received my T3 Evolution and am in total and complete love with it!
Now, I know that one is not used to feel this way about an appliance, but I actually see a real change in the way that my hair looks after using it. The biggest challenge that I had been facing was that my grey based and colored hair was getting rough and dry looking afater blow drying. I was really thinking about changing hair stylists.  I used the blower dryer and my hair looks like I just left the stylists.  Amazing.
I look forward to sharing your website info with some friends out here and to placing future orders.

Best regards,
Christine

Hi

 

I just received 3 of these candles from you – and I in the middle of the Chai right now and definitely ordering more.  I love, love, love this line.  It’s clean burning.  The throw is amazing.  The price is incredible. And your customer service is unbelievable.  I ordered Sunday evening and had the package on Tuesday or Wednesday (can’t remember exactly!) I just wanted to tell you that I haven’t been this thrilled with a candle line or a business in a very long time.


Thanks!

Ilysa M.

Thank you for your exception service.  I got the order the next day!!!!

Wow..shipping already?  You guys are awesome!  Thanks!

I love your updated NYX information!  This has become my very favorite line of cosmetics (both for consistency AND price!).   I see you are showing the complete line, and I am so THRILLED because I just LOVE the lipstick.  It’s just wonderful!  Your whole site is very EYE-APPEALING J  And I love ordering from your company.  You are always so helpful when I have a question and prompt in responding.  Thanks for this new look!  And as always, thank you for consistently caring for your customers!  Have a great day!

Susan

HELLO!  I can't say how happy I am with your service & selection-I just referred a friend to you and hope to order in the future-thanks again!  Victoria

Wow -- thanks much for the response and for the info...
 
I will certainly look at the comparison chart and appreciate your handling of the order.  I couldn't be more impressed with your company from the beginning of my visit to your site through today.
 
Thank you again!
Jean
Excellent service!  Thanks so much.

Annie

Thank you very much!!  What wonderful service!

Heidi

Thank you for the prompt service.I tried the fake bake today and I cant wait to tell all my friends and associates about it.My skin
has a beautiful glimmer! Thank You a million times and more.
 
Maggie E. W.

Thank you for such quick service, I will definitely order again!

Yvonne

I got samples of the GoSmile toothpaste included with my last order of nail polish.  I LOVE them so I am back to order full sizes.  Thanks for the $1 shipping, GREAT customer service and the 15% off coupon!  Aveyou is GREAT!

I placed my first order with your company only two days ago and I have just received my products!! I have never been so impressed with a company and their commitment to great customer service as I am with yours !!!! Within just a few hours of placing my online order with you, I received an email confirmation telling me my order had been shipped out…………….how great is that ??!!!!

You guys now have a customer for life……..and I will be sure to tell my friends all about you !!!

Thank you so much,

Rosemary

Thought I would send you a quick e-mail to let you know that my order (#28414) arrived yesterday in perfect condition.  This is the first order I have placed with Avenue You, and I am very glad I was able to find the Nails Alive product I use.

 

Thank you for the great service!

 

B. Drummond

I would like to thank you first for the excellent international service you have.
I have received my first order and be sure it won't be the last!  Now my question: I often use Farouk system products (Biosilk, Badazz and Chi), but I don't find them on your site. It's very strange 'cause I think they are great as well as L'anza ones.
Thanks for your answer
Laura
Hello,
 
I just wanted to tell you that 'doing it right' really does pay. I placed my first AveYou order (Phytorelaxer) a few weeks ago. I selected your firm because of the $1 shipping. While you charge the full MSRP for my product ($60), your bargain shipping made you the best value. I was delighted by your service (you shipped via UPS Blue and included a free sample--little touches that clearly show you value your customers and appreciate their business) and added you to my 'favoured vendor' list as well as sharing my experiences with others.
 
A few days ago, I received your notice about the GoogleCheckout promotion. I immediately placed another order AND posted information about your promotion and superior service on several of the hair care chat rooms I visit. You should expect quite a few Phytorelaxer orders in the next few weeks.
 
Keep up the good work!
 
D. Jones  
I received my order today (11/14/06).  The product is excellent and dealing with your company was an incredibly good experience.  Your prices, shipping costs, packaging, and extremely fast deliveries are outstanding.  I would definitely order from you again and will definitely recommend you to everyone I know.  Thank you.  Also, thank you so much for the free sample of pink sugar shower gel.
Cindy W.
I would just like to say thank you! My order will arrive today. Great service. I'm glad I tried your website. Happy Holidays!!
hi again! i would like to inform you that i have recieved my order and i couldnt be any happier! i love the hair piece it is soooo life like and it really looks real. i cant wait to share all of my stuff with my girlfriends. i love the shampoo and conditioner set that you sent me~ cant wait to order more stuff thanks so much!
*~ Jordyn W. ~*

Wow! thank you so much. I will definitely remember this amazing customer service. Thanks again and happy holidays, Tricia

Thank you again for the 5-star customer service you provide.  UPS picked up the package containing the three bottles of sunscreen being returned (as you said) and Amazon.com just notified me about the full refund to my account. 

I want to let you know that your prompt service and response to my complaint about an allergic reaction to the newly reformulated (but not advertised by Peter Thomas Roth) Ultra Lite Titanium Dioxide Sunscreen was wonderful and very much appreciated.  I had not ordered from Avenue You prior to this, but I will definitely feel confident in ordering from you in the future.  I have submitted my very positive feedback to Amazon.com regarding this transaction. 

Thanks again.
Wendi P.

Dear Avenue You:
 
What a prompt, courteous and thoughtful reply!  Thank you so much.  Yes, I will be pleased to take the in-house kits in a gift bag as a replacement and I am sure that whatever you fill it with will be quite acceptable.  If you need me to add a few dollars to make sure that the replacement cost is fair to you as well, please just call me and I will authorize an additional charge on my credit card.
 
BTW, although you located in Jersey, I grew up in Brooklyn and did lots of shopping on Avenue "U" (between Ocean and Coney Island Avenues) so everytime I read your store's name I have fond memories of my "yute."
 
I really do appreciate your efforts, and please accept my wishes to your entire staff for a most healthy and enjoyable Christmas and a most prosperous New Year.
 
Thanks again!
 
Gary A.

I just wanted to say thanks. I received the rest of my order and I will definitely shop with you again. Your customer service and quick attention to rectifying a problem are not common in retail. I really appreciate your professionalism.

Mary

Dear Avenue U:
 
I just wanted to tell you that I received the replacement gift bags and you were more than generous, which is truly most appreciated.  I am an attorney who works for the State of Maryland, and all of the gift packages (save one which is a surprise for my fiancee) will be gifts to my office's support staff who are going to be both surprised and delighted when they open them.  (Frankly, I overspent but they are really nice people who work hard and deserve a nice present).
 
It really is quite a pleasure to be able to communicate with an actual person at a retail web store.  With the combination of your welcoming attitude towards customers and your excellent line of products, I really can't see how your business will be anything other than a great success.  As you expand, however, I do hope that you will be able to keep at least a little of this personal touch.
 
I will be staying in Brooklyn in late December and I will tell my friends the "Avenue U" story, which they will all get a big kick out of.  (As an aside, the family of my friends from high school owned a supermarket called "Krasne's" for at least 25 years or so on Avenue U -- I think that it may be a Waldbaum's or some other chain now).  Of course, I will be pleased to  recommend your website to any of my coworkers and friends who are looking for beauty products.
 
I know that you are quite busy so I will let you get back to work.  Again, my sincere thanks and my wishes to you and your families for an exceptionally festive Holiday Season and a most rewarding 2007.
 
Best regards,
 
Gary A.
Thank you SO much!  You have GREAT customer service and I look forward to a continuing relationship of ordering all my Korres products with you.  Thanks again!
I do appreciate the special touches you offer (samples and specials via online ordering).  It does make a difference to me.  Have a great day!
Kimberly M. :)
 

Well, thank you very much. I see a long and happy business relationship taking root!

 

Best wishes,

Bodhipaksa

I just want you to know how much I love your store.  I am so happy with everything I order. 

 

Thank you,

Michelle S.

Hello,

I just wanted to send a quick note to thank you for the fabulous service and immediate response to the problem with my previous order.  It was great and you went well above and beyond, including a freebie product!  I have already ordered again and plan on returning!

Thanks a bunch!

Sonya K.

It is a pleasure to order from your site and I think your shipping charge method is above board.  Some sites really try and rip you off with shipping charges.  Thank you for being so considerate of your purchasers.  Have a wonderful afternoon!

Mary P.

I REALLY ENJOY BROWSING AND SHOPPING YOUR STORE...IT IS SOOO NEAT AND YOUR CUSTOMER SERVICE ROCKS!  THANKS FOR THE BEAUTIFUL PREVIOUS E-LETTER WITH YOUR WORDS OF ENCOURAGEMENT ON  THE PRODUCT REVIEWS...I LOVE TO WRITE THEM AND SHARE MY EXPERIENCES AND I ALSO FEEL IT'S JUST A MATTER OF COMMON COURTESY TO INFORM THE COMPANY YOU ARE DOING BUSINESS WITH HOW WELL A PRODUCT IS RECEIVED SO YOU WILL KNOW WHETER OR NOT TO CONTINUE OFFERING IT...ALSO I WOULD LIKE TO THANK YOU FOR THE AQUOLINA BODY MOUSSE AND FRAGRANCE SAMPLES...P!NK SUGAR IS ONE OF MY FAVORITES...AND I DO APPRECIATE THE COUPONS YOU SENT...THANK YOU SOOOO MUCH! I AM ALREADY THERE ON WHAT I AM GOING TO TREAT MYSELF TO...(GRIN....BIG GRIN!) OH..BY THE WAY... I AM CURIOUS ABOUT THE AQUOLINA CHOCOLOVERS...HOWEVER PATCHOULI AND I REALLY DON'T GET ALONG...(WHICH  IS INCLUDED IN THE FRAGRANCE NOTES)WHEN WILL SAMPLES OF THIS AQUOLINA LINE BE AVAILABLE?..I TRUST THE PINK SUGAR BUT I AM A LITTLE CAUTIOUS ABOUT THE FRAGRANCE NOTES... YOU ARE RIGHT ABOUT THE CHOCOLATE BEING AN APHRODISIAC...IT IS BECOMING A FAST FAVORITE AMONG FRAGRANCES, BODY OILS AND BODY BUTTERS, ETC.   ALSO IS KNOWN /INCLUDED IN THE AROMA THERAPY FOR WEIGHT LOSS AS WELL AS BANANA, AND PINEAPPLE AND SOME OTHERS THAT CAN'T COME TO MIND AT THE MOMMENT...SO IS CINNAMON.... VERY POWERFUL AS WELL..(SMILE) BUT I'M NOT ONE TO GOSSIP AND YOU DIDN'T HEAR THAT FROM ME(LAUGHING) WELL GOTTA RUN.... ONCE AGAIN I LOVE YOUR STORE AND THE CUSTOMER SERVICE IS SIMPLY AWESOME...I'M HOOKED! 

LOL, MARYDEE...VERY HAPPY CUSTOMER

Dear Ave You,  Thank you for your quick response and replacement.  I was impressed with the on-line shopping and products, and definitely will be doing more shopping.  Your mission of "where it is always about you" is a goal your company has met, and should be proud. 

Thank you once again, from a very grateful shopper,

Terri

Fast shipping, great products and price (I've ordered a number of your Paul Brown promotions, my favorite hair care brand)!  Thanks for super service.  I found your site quite accidentally through Google Checkout -- this was a great alliance for you.  I hope it brings much business to your terrific site -- C. Fay

Thank you Avenue You!!! You guys are the best.  I received the product I had ordered today.  I appreciate your prompt response and friendly business.   Sincerely,  Betsy M.

Thank you so much. Good customer service is as important as good products! Taos is "famous" for terrible customer service, so I've come to expect nothing, and very much appreciate your help.

Thank you! I've just become a loyal shopper!

Kim

Wow!  Thank you so much!  I really appreciate your customer service.

Lisa

I just wanted to say how impressed I was in your response to my request for the missing hair clips... The replacement arrived yesterday... Thank you so much for taking care of that.... I will certainly be ordering my  Deva curl products from you in the future :-)

Thanks again, Emma...

first off, I would like to say that I love your service here, I ordered some items a few weeks ago and I received them soo fast and easily, I decided to make this my new favorite beauty website for ordering products.

Dina G.

To my complete surprise, my package arrived on Wednesday March 28th, only 4 days after I placed  the order!  I haven't opened it yet but I'm totally happy  with the speed at which I received it.  I'll use the flat iron on the weekend. Thanks for the excellent service provided by your company. Looking forward to my next purchase!

 

Best Regards,

Judy from Canada

Today, I received what I originally ordered from you!  I recognize that problems happen from time to time.  In this case, you continued to reply quickly, and continued to work on getting my order correct.  And, you succeeded!  I commend you for your diligence and pursuit in making the customer happy - which you ultimately did.  Thanks for working so hard, and so quickly, in following up, keeping me informed, and ultimately getting it right.  Not everyone does that these days, and, I'm impressed.  I will definitely order from you again in the future!

 

Thanks again,

Jack

Good Afternoon!

 

Add me to the testimonials of happy customers. You are the only place I can find Lanza Hair Care Products. They are my favorite, and no one around here seems to carry them. So glad I stumbled across this site. I just placed my fourth order, and it’s already on it’s way. And with gas prices what they are, you can’t beat a buck for shipping.

 

When I run out, I’ll be right back again to order more product. I am one happy customer. Thanks!

 

Dale L.

What wonderful customer service!  I look forward to shopping with you again.

 

Thanks,

-Andrea

Dear Sir or Ma'am,

 

Thank you very much for your prompt attention and your awesome customer service!  I appreciate it so much and will definitely make sure I tell my friends about your store!

 

Thank you again!

Sincerely,

Trina E. 

I just wanted to let you know how awesome your company is...I ordered something on Friday afternoon and
for $1.00 shipping it will be delivered today...The items I was looking for weren't available in my area...and
I was ecstatic to find it on your website for even less money (including shipping).  

So Again, Thank you!

Tracy S.

Your company is incredible.  I ordered yesterday and I received the order today.  Thank you...I'll be sure to spread the word to friends.

 

Barbara S.

Thanks Avenue You

I received my purchase on 4-25-07.  That is great service.  You've got a customer for life.

 

Renee G.

Thank you so much for all of your help. You definitley have my repeat business.

Sheila A.

I would love to leave feedback for you at Amazon.  I rarely get the quality of service that i got from your company!!! However, I bought my items from you direct... not through Amazon.com... I am ready to place another order.

Angie L. 

hi! i came across your site and i am in LOVE with how many beauty items you have to offer!! i thought i could never find a site with a variety of products, but you guys convinced me!!

i just have one question. where it says DHL promotional shipping, does that only apply for a limited time, or will that always be the shipping rate if that option is chosen regardless of how many products or how many orders? ( the promotional part is confusing me)

thanks again!! * i am SO telling my friends about you guys!! ^_^
<3

To whom it may concern:

 

I just wanted to compliment and commend you on the excellent service re: my order. The product/s arrived yesterday to my surprise and delight!  I can't thank you enough for an excellent transaction!

 

Take care,

 Janis C.

Thank you so very much. This is my first order with you, but will not be the last. Your quick response and the steps you are taking to fix this is worthy of passing along to friends. I appreciate your help and I look forward to trading with you for years to come.
Thanks again, lisa m.

thanks!!  your company is one of the best on-line shopping experiences ever!  have a wonderful tgif and weekend.

 

Denise N.

Hi - I am a new customer and wanted to let you know what a positive experience it was to shop with you!  Your item selection and prices  

are great, and the shipping speed was superfast.  Thanks very much. 

Barbara

I received my order this afternoon.  I am very impressed with how quickly the order was processed and how well it was packaged.  I also appreciate the sample exfoliating cream that came with my order. 

 

Kudos to you for your customer service.  It is the most important thing to me as a customer who does alot of on-line shopping. 

Thanks again.

AnneMarie G.

I just wanted to thank you for your excellent service. I have ordered many times on the internet and have never received better or faster service than I have with your company. You have a new repeat customer.

Tami Ryan

RECEIVED!
what excellent service!

Thanks again!
mn

I just want to comment on what a great experience I had as a first time visitor and buyer.  It can be time consuming to find a store that sells a good variety of OPI nail color, so I was excited when I saw the selection on your site.  It definitely saved me time driving from place to place.  The $1 shipping was GREAT as was the fact that you deliver to po boxes, and this definitely prevented me from going to another website.  I placed an order on a Satruday afternoona dn assumed that with a holiday coming up the next week it wold probably take at least a week for my order to arrive.  I was pleasantly surprised to find the item in my box three days later.  Great service & experience.

J.D.

I have just purchased several things from your website and was just wondering if your products are always $1 shipping?  That is wonderful, I can always get my things at your website!!

Mary W.

I just wanted to thank you so much for your amazing customer service.  I received the wrong color nail polish and another correct color was sent out immediately!

 

You have just received a return customer!

 

Donna P.

hi there. I am back for another hair perfume. I just wanted to say that I still remember that you sent me that bottle free just because it was out of stock way back when this first came out and I originally ordered this product - I will always have a fondness in my heart for your company because of your thoughtfulness. In fact, I saw this was back in stock at QVC.com in a duo (set of two) but I quickly decided to go with your company because of how happy I was with your customer service. Thanks again for opening your wonderful company and supplying us with great products at a great price for a wonderful shipping fee! Have a great day! Cara B.